By: baliblooz
5/10/2007
8:10 pm Yahoo! Profile:
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| Here I am again I have just spoken to Jetstar to inform them that it clearly states on their website that to change a starclass booking date does not incurr any fees. The staff member informed me that she "didn't know about that" and that my booking has been cancelled and it will take at least 3 months for my refund. One week longer than I was informed last night! I wonder if I call tomorrow if it will be longer again??!!!Is it just me or is this company a pack of cowboys??!! Clearly I am livid about this and will be reporting them to the accc. I would be interested in anyone who has had similar experiences to post them here as I will take copies and include them in my letter to the accc. I am soooooooooooooooo frustrated! |
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By: terliz35
5/10/2007
8:44 pm Yahoo! Profile:
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Babiblooz, hmm how frustrating! I've had bad experiences with Jetstar. You are actually better off putting everything in writing to their head office with a copy of what it says on the website and demand a refund within 7/14 days otherwise you will take the matter further.
If you provide proof of what they say on their website, they have to honour that, if not I think you would have strong grounds to take it further.
Goodluck. They are an absolute disgrace at times, there is definitely no goodwill in that company. |
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By: baliblooz
5/10/2007
9:06 pm Yahoo! Profile:
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| Thank you so much terliz35 I was beginning to feel like it was me because the staff just don't seem to care AT ALL. I am alone here in a foreign country and it is so difficult and frustrating not to mention expensive to try to fix a situation that I was assured I had covered before I left. I intend to do exactly as you suggest, although their attitude suggests it probably won't make one iota of difference. Their customer service skills are non existant! |
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By: alintamaille
5/10/2007
9:12 pm Yahoo! Profile:
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| ...mmmm yes....but I believe they have very clean toilets- such a badge of honour!!!! |
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By: baliblooz
5/10/2007
9:21 pm Yahoo! Profile:
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| Yes...maybe thats true, but at this point I would trade a clean toilet for my money back in time to purchase an alternative ticket any day...however...I like you your comment..it's cute and brought a smile to my face..something I haven't had in the last couple of days which is not usual for me...Thanks! lol |
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By: alintamaille
5/10/2007
9:31 pm Yahoo! Profile:
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...hi baliblooz- glad you can still smile- I certainly wasn't making light of your situation though.
I read on a thread somewhere that Jetstar had won an award for having the cleanest toilets - I think it was referring to their aircraft because another poster said the staff don't serve food or drink, so they have plenty of time to clean the toilets. I immediately thought...hmmm..no food?....no drinks?....maybe the reason they are so clean is that very few people have the need to use the toilets!!!! take care and hope you get to travel home soon... |
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By: baliblooz
5/10/2007
9:33 pm Yahoo! Profile:
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| Thank you..me too! |
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By: pestiferous_australis
26/10/2007
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Send a registered letter to head office including print out of their own terms and conditions giving 14 days for the refund to be processed. Also fax a copy of the letter and retain your fax rec.
If your refund is not processed within 14 days, take the matter to the chargebacks section of your credit card provider.
When filing a transaction dispute include details of all contact you have had with the company (names, dates and times) include a copy of the letter sent to the company and a photocopy of the registered envelope, your fax record and a copy of the companies own terms and conditions. |
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By: belluca1612
26/10/2007
11:07 am Yahoo! Profile:
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Is it Jetstar that advertises "you only pay for what you use" so maybe this is why the toilets are clean, maybe you have to pay extra to use them! LOL
I agree with dealing directly with head office, staff to care one bit, as long as they get paid an don't have to deal with you face to face they dont care. (very general but prove me wrong) |
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By: move_forward_in_life
26/10/2007
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| My niece works for Jet Star and use to tell everyone she is an air hostess for Jet Star, now she shuts up and says nothing and doesn't even say what she does for a living. So she too has had enough of the sh$t flying through the air on Jet Joke. |
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By: whoru_whowho_whowho
26/10/2007
10:45 pm Yahoo! Profile:
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here's an idea
copy page, forward on to jetstar head office |
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By: baliblooz
27/10/2007
3:59 pm Yahoo! Profile:
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| Thanks pestiferous, but I can't find that information re the 14 day refund processing. Could you please let me know where you found it..thanks a lot. |
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By: tmak800
13/11/2007
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You should have a printed copy of your booking/itin etc as it was obviously Int travel. It will state in the terms and conditions how long refunds etc will take. That is your legal agreement and that is what MUST be followed.
Funny to see so many comments on Jetstar by people that have obviously never flown Jetstar. They serve food on every flight....you just have to pay..as far as I know the toilet is still free!! For now, but dont give Mr Joyce any ideas or that might change. But if you think Jetstar is cheap and nasty...wait till you see Tiger! |
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By: rygar069
13/11/2007
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That's utter cr@ppola...Tiger is a total godsend compared to the lunacy that is Jetstar!
Clean planes, staff who are actually friendly AND courteous, easy check-in (well it was in Singapore anyway)...coulnt have asked for better.
Jetstar on the other hand couldnt make things worse if they tried...most bureaucratic full of themselves pimped bunch of wannabe hags n fa.gs I've ever come across.
Jetstar winning awards is like a band winning an ARIA...doesnt mean shyte when it comes via industry bully boy pressure and intimidation by older bro Qantas...and they're cr@p as well :p |
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By: saos1n888
13/11/2007
11:25 am Yahoo! Profile:
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When paying budget you recieve budget service.
They cant give you Qantas service if you are paying 1/4 of the price. However I detest qantas. |
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By: tmak800
13/11/2007
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Rygar....how do you know?? They havent even begun operations domestically in Aust? To compare their SIN ops you should compare with Jetstar Asia...who are top LCC in Asia at a recent award.
You should spend time reading Tiger's T & C on their website. Most conditions are the same as Jetstar, but of not to many travellers will be that their baggage allowance is only 1 bag at max of 15kg. After that is excess! Already they are behind Jetstar in service offered.
There are people who have bad experience with every airline out there, budget and full service. I have had good and bad with Jetstar, Qantas, Virgin, Air NZ, Singapore.....and so on and so on...
In fairness the Jetstar system is a little slow to respond to service failures and problems...guess that is because of a flat structure and flat chain of command. Im sure that will change as they grow over the next 5-10 years. But many airlines are like this. I use to work for Singapore Airlines who also took more than a month to complete refunds. Annoying as hell for those staff that have to deal with customers and give such news...as u can imagine. |
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By: rygar069
13/11/2007
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I use to work for Singapore Airlines
-Tmak800
And with due respect, I'm guessing you now work for Jetstar right???
Well from a customer who has travelled extensively for professional reasons over many years with more frequent flyer points in more programs that I honestly care to remember, I will tell you having experienced both of these airlines on numerous occasions, that Tiger are a long way ahead of anything Jetstar can ever hope to deliver.
They are hopeless, full of their own self importance, have no idea of what the word service entails, inflexible, and many of the staff just plain rude.
I personally will never use them again and I'm certainly not alone amongst forum users here in voicing that opinion.
And just to clarify and extenuate one point you make - Tiger have in fact been operating from Australia for some time (specifically Darwin and only recently from Perth).
Not as you mention domestic operations as such, but Australians in general have had plenty of time to gain exposure to this airline and form opinions.
So far...not too many complaints.
Time will tell of course.
And no, I have any professional affiliation with the airline industry except as a paying customer and consumer of services offered.
Cheers :) |
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By: rygar069
13/11/2007
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I should clarify my statement -
So far...not too many complaints
I am suggesting here that there has yet to be any media outcry re complaints as has been previously experienced by both Virgin and Jetstar.
If Tiger fail to perform and maintain standards in comparison to their Singapore operations, I'm sure the media will be awash with the screams of unhappy customers soon enough. |
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By: dior.kiss
13/11/2007
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Heh. Guess who I'm flying next month... lol
I will be sure to leave my own opinion after the new year. |
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By: saos1n888
13/11/2007
4:34 pm Yahoo! Profile:
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| I am flying tiger shorlty I have no issues paying for my excess luggage and in all honesty... how many pairs of clothes do you end up wearing once away? |
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By: juliebeachcat
13/11/2007
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| I placed a written complaint during my flight on Sept 4th then again via email on the 7th to BA and followed it up via QANTAS as it was a QANTAS ticket guess what I am STILL waiting for a response from either airline basically once you have flown they dont care less about their passengers. |
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By: saos1n888
13/11/2007
5:40 pm Yahoo! Profile:
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| what sort of complaint is it? |
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By: juliebeachcat
13/11/2007
6:02 pm Yahoo! Profile:
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saos1n888
I flew Sydney-Bangkok-London and my entertainment system did not work for the entire flight despite being rebooted and being told to try and change seats in Bangkok.The fact that it was not able to be used was irritating enough BUT the screen could not be turned off each time I turned it off at the switch it came back on -the cabin staff were the ones who asked me to do a written complaint and also informed the entire plane over the PA system that 20 seats had OOO systems.I was 2 rows from the toilets at the rear of the plane despite checking in 4.5 hours early and I had tried to do on line checkin for 2 hours to be told I could not as it was a QANTAS ticket. On my return flight same problem!! |
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By: saos1n888
13/11/2007
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what would you like to happen as an outcome of this complaint?
(im nopt picking at you its just you could go to an ombudsman should you have a resolution or directly contact qantas but you need a resolution in mind |
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By: juliebeachcat
13/11/2007
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saos1n888
Thanks for your help I think I am entitled to some form of compensation as I am a poor sleeper despite taking pills!!! I feel that for the amount I pay in airfares it is only fare that if the COMPLETE service is not provided I should be compensated.I have contacted QANTAS direct WITH NO RESPONSE.If they insist on filling the flights they should ensure that things are in working order.On the return flight the cabin staff did not pass on to the staff in Bangkok that it was OOO.
Lets face it that when you are on a long flight some form of entertainment is esential whether it is simply listening to music, news or a movie. I would have expected more from QANTAS seeing I am a frequent flyer. |
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