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Re:The tech help auto voice guy

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By: nessa_sarily_so
14/05/2008
3:39 pm

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  nessa_sarily_so

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The tech help auto voice guy Reply to this message
Has anyone else rang Bigpond tech help lately? The new automated voice help guy is really smooth and refuses to be drawn into an arguement. After about 10 -15 minutes of time wasting voice directions I said 'I am going to cry now" and he replied "would you like to continue with this help or give up, please say continue when you wish to proceed"

How Bloody Infuriating! Eventually I threw my cigarette lighter at the desk and he felt my frustration "I will now pass you onto a consultant". I was in a mentally weakened state by this stage. If this had been a real person I would have thrown my brick at them!

Anyway just for laughs I think everyone should ring the help line and say stuff like "I am going to cut my own throat now...."

By: pansi1951
14/05/2008
4:02 pm

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Re:The tech help auto voice guy Reply to this message
That's so funny nessa...been there done that.

By: nessa_sarily_so
14/05/2008
4:06 pm

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Re:The tech help auto voice guy Reply to this message
I was imagining what they would do if I was sobbing my heart out wanting a new power transformer for my modem...'pllluuueeesee i just want a new power thinggyyy..."

By: pansi1951
14/05/2008
6:07 pm

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Re:The tech help auto voice guy Reply to this message
....and have you ever thought the real person was the automated voice? you get caught waffling on, fair dinkum this is bizarre ra ra ra...oops sorry I didn't know it was a real live person, then the giggles start, it is bizarre.

By: kane_u_pain
14/05/2008
6:25 pm

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Re:The tech help auto voice guy Reply to this message
As soon as I get directed to a voice recognition system, my temper boils. Hate the bloody things.

But I look at the bright side. I am then extremely rude to the person at the other end when I finally get through.

It will then take four transfers from some monkeys to finally direct me back to the right department. All because the damn system has directed me to some other god damn forsaken department which I had not asked for.

God bless technology.

By: nessa_sarily_so
15/05/2008
9:07 am

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Re:The tech help auto voice guy Reply to this message
Who thought it was a good idea to put all those automated voice things on telstra? Surely they must realise we all hate them with a passion?

By: pansi1951
15/05/2008
9:38 am

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Re:The tech help auto voice guy Reply to this message
I wonder if they do save employing so many people in the end, we usually have to talk to a real person eventually, just seems a long winded way to go about it.
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