Ive had a similar problem. I emailed them last weekend and still havent had an email back - would love to get one from the Tempus Two concert on 19/4 which I attended. They had some on Ebay from the second concert on the 18th (I also went to the 17/4 Syd concert too) and they have some from Brissy going for over $60 each.
Im going to keep trying for the main site to send one to Aust but might wait as you have had this problem. Good luck with it just thought I would let you know I had an issue too.
Ia having huge trouble getting the recording of the concert held in Sydney on 17/4/08. I sent the email to all access today on Sunday with the code but i still have not received it. I did get an email on Thursday after I had already sent 3 emails, saying I would receive it within 24hrs of that email but still nothing.
Has anyone else had the same problem and how did you fix it?